At opligo, we are committed to providing high-quality 3D models and exceptional customer service. We understand that sometimes purchases may not meet your expectations. Therefore, we have established a comprehensive refund policy to ensure our customers feel confident in their purchases.
1. Eligibility for Refunds
You are eligible for a refund under the following circumstances:
- Defective Files: If you receive files that are corrupted or not functioning as described, you may request a refund within 14 days of your purchase.
- Unsatisfactory Quality: If the model does not meet the quality standards as advertised, you may request a refund within the same time frame.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via email at [support@opligo.com] or through our website’s contact form.
- Provide Order Details: Include your order number, the date of purchase, and a brief explanation of the reason for your refund request.
- Attach Supporting Evidence: If applicable, attach screenshots or files that illustrate the issue you are facing.
3. Refund Process
Once we receive your refund request, we will:
- Review Your Request: Our customer support team will review your case, which may take up to 3 business days.
- Verification: If your request is valid, we will proceed with the refund.
- Refund Issuance: Refunds will be processed back to the original payment method within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary based on your bank or payment provider.
4. Exclusions
Please be aware of the following exclusions:
- Downloaded Files: Refunds cannot be issued for files that have already been downloaded or printed.
- Change of Mind: If you simply change your mind about a purchase, we are unable to offer refunds beyond the 14-day window.
5. Customer Support
Our dedicated customer support team is here to assist you. If you have any questions about our refund policy or need help with your purchase, please do not hesitate to reach out. We aim to respond to all inquiries within 24 hours.
6. Policy Changes
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review our refund policy periodically to stay informed.
Thank you for choosing opligo. We appreciate your business and are committed to ensuring your satisfaction with every purchase!